Jobs with HR Terminal

Voice and Accent Trainer,
Greater Noida Office of US Company
by Eternity Infocom Pvt. Ltd. hiring for American Epay Services Pvt Ltd in Greater Noida
Experience: 2 to 7 yrs.
INR 4,00,000 - 6,00,000 P.A
Opening(s): 1
Posted on: 25 Aug

Job Description

  • Start the V&A set up from scratch and design all training material on US English language, culture and customer service skills
  • Design the audit sheet covering all US language, V&A parameters and customer service skills
  • Audit calls from V&A and soft skills stand point and coach individuals on opportunity areas
  • Audit e-mails/CRM documentation and coach individuals on opportunity areas
  • Provide V&A, soft skills and US culture training to all new hires and production floor
  • Strong focus on coaching & feedback and track progress
  • Prepare and implement action plans, strategies basis historical data on V&A audit scores, batch reports etc.
  • Proficiency in conducting TNA (Training need analysis) from American business communication stand point 
  • Design and conduct fun activities around US culture and language to spread awareness 
  • Build content on behavioral training and conduct such training to boost up the team moral & motivation
  • Participate in weekly, monthly & quarterly business review to track the achievement towards the company goals.

Five days a week.

Pick & Drop provided to females only in the night shift.

Candidates willing to relocate to Greater Noida will be preferred.

Salary: INR 4,00,000 - 6,00,000 P.A
Industry: BPO / Call Centre / ITES
Functional Areas: ITES, BPO, KPO, LPO, Customer Service, Operations
Role Category:Training
Role: Voice & Accent Trainer


Eternity Infocom Pvt. Ltd.
American Epay Services Pvt Ltd is the India office of Epay Systems. Epay Systems has it's Head Office in Chicago, Illinois. American EPAY develops, manufactures, and distributes web-based time and labor management solutions for industries and companies with scattered labor. Since 2002, American EPAY has equipped over 30000 locations worldwide with time-keeping solutions, including all of the top five largest janitorial companies in the US, the largest janitorial company in Canada and in the UK. To date, American EPAY labor management systems have been credited with increasing profitability by up to 20% for current clients.

With offices in the US, UK and India, American EPAY provides time and labor management services across the globe.

The present vacancy is for the Greater Noida, India office of American Epay.

Greater Noida office has a team of 50 IT & Operations professionals.

Candidates should be flexible to work in night shifts /rotational shifts. Cabs will be provided only to female candidates within the vicinity of Greater Noida.

Recruiter Name:Rahul Sharma
Email Address:
Reference Id:HRT/ES/08/01

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